Linux Engineer - Sany, India - Talent Ocean

Description

Client :
MNCPayroll: Third party payroll (MNC)

Location :
BangaloreRole : LinuxL2/L3Np : Immediate to 15days

JobDescription:

As a part of LinuxTeam support deliverables the engineer is required to possessstrong knowledge of Linux products and technologies and provideadvanced level technical support to global customers.

Applyadvanced technical knowledge to operate one or more technologyareas (e.g. server administration technical security managementDatabase management and performance management) for customers thatare critical or highrisk. Integrate technical knowledge andbusiness understanding to create superior solutions for customersand company. Have a strong customer focus and sensitivity indealing with diverse cultures and ability to learn and adaptquickly.


Eligibility& Qualification:

Bachelor sdegree in Engineering (or Equivalent)


Experience:

Minimum 5 years of experience in Enterprise technical supportenvironment Relevant certification on the latest track like CCNA / RHCE will bean added advantage.

Flexible to workin 24X7 support environmentKeyResponsibilities:
Resolve customer s issues via the telephone email or remotesessions. Reproducing issues inhouse and responding back in a timely manner. Regular follow upswith customers with recommendations updates and action plans. Identify andescalate issues in a timely manner to vendor according to StandardOperating Procedures.

Leverage internaltechnical expertise including peers mentors knowledge basecommunity forums and other internal tools to provide the mosteffective solutions to customer issues.

Collaborate withother CoE/HW teams in diagnosing and isolating the cause of complexissues. Maintainquality on case documentation SLA timeframes and operationalmetrics. Performswithin the Productivity Measure of the team (scorecard)

IncidentManagement:
Resolve single and cross technology incidentsindependently. Lead the team members to resolve complex or crosstechnology incidents.


EscalationManagement:
Identify manage and lead technical escalations.
Participate in formal Escalation when required to supportescalation especially during crisis.


ProblemManagement:
Proactively and reactively look for solutions toprevent problems from occurring in team/technology area. PerformTrend and Root cause analysis.


ChangeManagement/Implementation:
Independently prepare review implementrollback and test plan for change records. Perform risk and impactanalysis for changes May lead or participate in a Change AdvisoryBoard.


Patch andSecurity Management:
Apply patch and security changes per policy.
Proactively monitor the environment for patch compliance. Analyzepatches for compatibility with each customer or internalinfrastructure environment.


ConfigurationManagement:
Ensure Configuration Management Database (CMDB) entriesare complete and accurate


Solution Design:
Apply solutions to meet highly complex customerand/or trade/infrastructure needs

Quality:

May provide feedback/influence change in internal and/orvendorprovided products/service offerings


Project Management:
Participate propose and/or lead customer andinternal projects across technology customers including KnowledgeTransfer (KT) and Transition. Create Standard Operating Procedure(SOP)

Customer Relationship Management:
Influence with customers and/or internal businesses/end usersregarding operational details solutions and proposals. Becoming atrusted advisor to the customer.


Teamwork:
Work as part of a team which may be virtual global and/ormultifunctional. Lead teams which address operational processes andpolicies in work area. Seen as a resource to the team in one ormore technical or business areas. Becoming a trusted advisor insideand outside the team/technology area.


Technical Skills:

Strong Knowledge ininstalling configuring troubleshooting and Administration of allflavors of Linux. Troubleshootingnetworking issues. Strong understanding ofCluster Services Good knowledge on SANtechnologies and converged solutions Goodknowledge on HP Servers Blade Rackmount and Virtual ConnectOS/patch/security update/management. Disaster Recovery planning and conductingDR tests. Responsible for StandardOperating procedures issuance to incident management team.

Prepare Service delivery reports andparticipate in customer meetings RoutinePerformance Analysis Capacity analysis security audit analysisreports to customer for necessary planned changes Linux Vulnerability assessment andMitigation Service Guard cluster on RHEL Knowledge on Patch deployment solutionsRedhat Satellite Working knowledge on SUSELinux and HP UX
NonTechnicalSkills:
Excellent writtenand verbal communication skills Commitment to deliver high qualityproduct and solution support. Must achieveexcellent customer satisfaction Takeownership and work with high productivity and efficiency. Support other team members and seek theiradvice to make decisions on complex issues. Deliver trainings when required.
san,networktroubleshooting,suse,hp-ux