Walk-In For Order Management - Bengaluru, India - Infosys BPM

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    Job description

    EXCLUSIVE WALK-IN DRIVE FOR "Order Management- Process Trainer" at BANGALORE on 22nd April

    Greeting from Infosys BPM Ltd.,

    You are kindly invited for theInfosys BPM:: Walk-In Drive on22nd April 2024at BANGALORE.

    Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume ***

    Please use below link to apply and register your application.

    Interview Information:

    • Interview Date:22ndMarch' 2024
    • Interview Time:09:30 Am till 1:00 Pm

    Interview Venue - BANGALORE::

    Bangalore JP Nagar Venue:

    Infosys BPM Limited.,

    #785, Ground Floor Axis Sai Jyoti,

    15th Cross 100 Feet Road, Sarakki, 1st Phase.

    J P Nagar, Bengaluru, Karnataka 560078

    Landmark: Near Sindhoor Convention Centre

    Note - No Candidate parking facility available at JP Nagar recruitment center location.

    Documents to Carry:

    • Please carry 2 set of updated CV(Hard Copy).
    • Please carry Face Mask**.
    • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
    • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

    Job Location: Bangalore

    Qualification: Any graduate

    Shifts: Flexible Shift 24/7

    Experience: 2-5 years

    Designation: Process Trainers/ Process Specialist

    Job Description::

    Purpose of the Role:

    Process trainers who will be part of KT sessions and will get trained on the process to train the employees who are newly joining the process.

    Essential Qualifications, Training and Experience:

    • Minimum of 2-5 years experience as a Process Trainer
    • Any Graduate/Post graduate Order Management; primarily should know the Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
    • Should have knowledge of ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
    • Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
    • Ready to work from client location.

    Personal Attributes required:

    • Good analytical and problem solving skills.
    • Eye for detail to ensure high accuracy.
    • Good communication skills with experience in handling stakeholders both internal and customers
    • Ability to work well under pressure.
    • Ability to work on your own initiative.
    • Willingness to learn new processes and tasks.

    Competencies:

    • Client Centricity & Business Metric Management
    • IBPO Business Operations & processes
    • Knowledge of Operations Management
    • Quality, Knowledge & Continuous Improvement Management
    • SLAs & Performance Management
    • Learning and Innovation
    • Customer Orientation
    • Driving Organizational Results
    • High Impact Communication
    • Analytical Ability

    SLA Compliance:

    Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding tele sales applicable in that specific location in order to meet SLA targets.

    Process Compliance:

    Effectively executes calls of the clients' customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.

    Customer Interaction:

    • Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user

    Knowledge Management:

    • Shares experiences in order to facilitate capture of tacit knowledge

    Process Reengineering:

    • Delivers on the new process / approach to meet client / internal goals

    Others:

    Serve as backup support to others on the team with the resolution of more complex or unusual problems

    If interested , please share your resume with below details to to schedule the interview.

    • Name:
    • Email :
    • Mobile Number:
    • Graduation & Year of passing :
    • Post-Graduation & year of passing (If applicable):
    • Total experience :
    • Relevant experience:
    • Current Company name:
    • Current CTC:
    • Expected CTC:
    • Notice period:
    • Current location:
    • Ready to walkin:

    Thanks & Regards

    Pooja M

    HR - Senior Process Executive

    Infosys BPM Ltd.