Technical Solutions Engineer II, Global Client Operations Center - Gurugram, India - Criteo

    Criteo
    Criteo Gurugram, India

    Found in: Talent IN C2 - 1 week ago

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    Description

    What You'll Do:

    As a Technical Solutions Engineer II, Global Client Operations Center (GCOC), you'll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client's goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.

    Optimize existing clients set up:

  • Being an expert on the standard Criteo products from a technical perspective
  • Establish trustful relationships with other Operations and Commercial Teams
  • Work with the Client Focus Teams to understand and execute the operational tasks related to client's business objectives
  • Execute the implementation of new features and products
  • Troubleshoot standard product issues and propose ways forward
  • Continuous improvement of processes and tools:

  • Participate with the broader global team to improve and develop new tools and processes.
  • Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
  • Identify bugs, report them, and work close to our escalation and R&D teams on their resolution
  • Proactive review of processes, tools and solutions that will have an impact on our overall efficiency
  • This role is based at either Gurgaon, India or Hyderabad,India

    As this role supports our global business, work hours will be between 12.30pm IST to 9.30pm IST.

    Who You Are:

  • Fluent in English, both spoken & written
  • Engineering or technical background with a computer science related degree
  • 3+ years of experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
  • Experience collaborating with internal clients
  • Ability to prioritize and execute a large number of tasks, and resolve issues quickly
  • Problem-solving and a positive attitude in a fast-paced environment
  • Team oriented, sharing best practices and open to provide and receive feedback.
  • High attention to detail and meticulous to execute tasks for key and complex clients
  • Passion for new media, internet trends, and continuous learning