- Handle inbound and/or outbound voice calls to support customers
- Address customer concerns related to products, services, billing, orders, or technical issues
- Provide accurate and prompt information or resolution in a courteous manner
- Escalate unresolved issues as per process SOPs
- Maintain call logs and update CRM systems appropriately
- Achieve performance targets like AHT, FCR, CSAT, and call quality
- Follow communication scripts and compliance procedures strictly
- Education: 12th Pass / Diploma / Any Graduate
- Experience: 0–3 years in voice-based customer support (preferred)
- Communication:
- Domestic Process: Good verbal communication in regional/local language + English
- International Process: Fluency in English with neutral accent
- Basic knowledge of computers and customer service etiquette
- Ability to work in shifts, including weekends if required
- Good verbal communication and active listening
- Patience and empathy in handling customer issues
- Basic computer knowledge (MS Office, CRM tools)
- Multitasking and time management
- Positive attitude and team spirit
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Description · We are looking for enthusiastic individuals to join our Voice Process team. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. You will be responsible for handling customer calls, providing information, an ...
Hyderabad / Secunderabad, Telangana ₹600,000 - ₹1,800,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Voice Process: · Handle inbound/outbound international calls professionally. · Resolve customer queries related to products, services, or billing. · Maintain call quality standards and achieve targets such as First Call Resolution (FCR) and Customer Satisf ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹250,000 (INR) per year Full time3 days ago
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HIRING FOR INTERNATIONAL VOICE PROCESS · Only experience into international voice process · Experience from 6 months to 2 years · Max Package 4lpa to 5.5lpa · 1 way cab facility · 5 Days working · Saturday nd Sunday is Week off · Contact : · Email : [HIDDEN TEXT] · ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Handle international customer queries via voice calls (inbound/outbound). · Resolve product, service, billing, or technical issues promptly and professionally. · Follow up on customer interactions and ensure resolution. · Maintain accurate documentation of ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Hiring for International Voice Process · Only For Freshers · Only 2021 to 2025 Pass out Students · Only 10+2,BBA,BCOM,BSC,BPHARM · Package 2.9lpa · Providing 2 way cab facility · 5 Days working · 2 Week off · Contact : · Email : [HIDDEN TEXT] · ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Hiring for International Voice Process (US Medical Claims) · Location: Cyber Gateway, Hitech City, Hyderabad · Experience: Freshers and experienced candidates are welcome · Qualification: Graduation is mandatory · Work Mode: Work from Office (WFO) · Shift: Night shifts with 2 day ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year3 days ago
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Position Title: Voice Process Associates · Location: Hyderabad · Job Type: Contract (6 Months and can convert to permanent depending on performance) · Shift: Night Shift (7:30 PM to 4:30 AM) · Eligibility Criteria: · Freshers are welcome to apply · 0–3 years of relevant experien ...
Hyderabad / Secunderabad, Telangana ₹250,000 - ₹450,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Handle inbound or outbound international calls in a timely and professional manner · Address customer queries, complaints, and service issues · Provide accurate information regarding products, billing, orders, or technical issues · Maintain call quality, c ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Banking Client – Work From Office – Inbound – Customer Service Voice RBI · Qualification : UG + Graduate & Above · Experience : 1 Year experience in any Customer Service role for (English + Hindi + Telugu) · Fresher - (English &Tamil), (English & Kannada) , (English & Malayalam)_ ...
Hyderabad / Secunderabad, Telangana ₹180,000 - ₹350,000 (INR) per year Full time3 days ago
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Roles & Responsibilities: · Handle inbound and outbound international customer calls · Resolve customer queries and provide accurate information · Deliver excellent customer service while meeting quality standards · Follow communication scripts and procedures where applicable · D ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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· • Experience interacting with International (US) customers / Clients. · • Experience on Eligibility Verification (EBV) · • Awareness on US Health Insurance guidelines, the claims submission process and procedures. · • Good knowledge / work experience on US Healthcare Process. ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Answer inbound customer calls from international clients. · Troubleshoot basic technical issues related to software, hardware, applications, or network connectivity. · Guide customers through step-by-step resolutions over the phone. · Escalate unresolved i ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Hiring for International Voice Process| Max upto 5.5 LPA|EXP|CAB| · process: International voice process · Required: · Qualification: Under graduation / Graduation. · Fresher / Experience's · Experience: 1 Year's experience into Customer support voice . · Good knowledge in to res ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Interact with international customers via chat, email, and occasional voice calls. · Resolve queries related to product information, order issues, billing, technical support, etc. · Document each interaction accurately in internal systems or CRMs. · Meet p ...
Hyderabad / Secunderabad, Telangana ₹60,000 - ₹180,000 (INR) per year Full time3 days ago
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LOCATION: iSpace Software Solutions India Private Limited, A Block, 2nd Floor, Wing 2, Cyber Gateway, Madhapur, Hyderabad, Telangana 500081 · DURATION: Contract Role (6 months) · 5 Days Work from Office - NIGHT SHIFT ONLY · Work Mode WFO (2 days week off) · Description: · The r ...
Hyderabad / Secunderabad, Telangana Full time3 days ago
- Work in company
Team Leaders – Voice Process
Subramaniam Hemamalini (Proprietor Of Live Connections)
Job Requirements: · 2–4 years of experience as a Team Leader (on paper) · Must have handled a team of 15–30 associates · Voice Process (BPO) experience is mandatory · Strong experience in driving TL performance metrics and KPIs · Regular Degree (Graduation) is compulsory · Willin ...
Hyderabad / Secunderabad, Telangana Full time3 days ago
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Roles & Responsibilities: · Handle inbound and outbound calls from domestic customers · Assist customers with queries, complaints, or service-related requests · Resolve issues in a timely and professional manner · Ensure customer satisfaction through effective communication · Upd ...
Hyderabad / Secunderabad, Telangana ₹180,000 - ₹400,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Respond to customer queries through email, chat, and limited voice support. · Ensure timely and professional responses to all customer interactions. · Maintain accurate documentation of customer queries and resolutions in CRM tools. · Analyze customer prob ...
Hyderabad / Secunderabad, Telangana ₹60,000 - ₹180,000 (INR) per year Full time3 days ago
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Key Responsibilities: · Respond promptly to customer queries via chat, email, and limited voice calls. · Assist international clients in troubleshooting issues or answering product-related questions. · Document customer interactions accurately in CRM systems. · Ensure adherence t ...
Hyderabad / Secunderabad, Telangana Full time3 days ago
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Key Responsibilities: · Handle customer queries effectively via voice or chat support · Provide timely and accurate resolutions to customer concerns · Maintain a high level of customer satisfaction · Demonstrate strong interpersonal and problem-solving skills · Work collaborative ...
Hyderabad / Secunderabad, Telangana ₹120,000 - ₹300,000 (INR) per year Full time3 days ago
Customer Support Voice Process - Hyderabad / Secunderabad, Telangana - Axis Services
Description
Key Responsibilities:
Eligibility Criteria:
Key Skills Required:
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