Customer Support Voice Process - Hyderabad / Secunderabad, Telangana - Axis Services

    Axis Services
    Axis Services Hyderabad / Secunderabad, Telangana

    3 days ago

    Full time ₹250,000 - ₹550,000 (INR) per year *
    Description

    Key Responsibilities:

    • Handle inbound and/or outbound voice calls to support customers
    • Address customer concerns related to products, services, billing, orders, or technical issues
    • Provide accurate and prompt information or resolution in a courteous manner
    • Escalate unresolved issues as per process SOPs
    • Maintain call logs and update CRM systems appropriately
    • Achieve performance targets like AHT, FCR, CSAT, and call quality
    • Follow communication scripts and compliance procedures strictly

    Eligibility Criteria:

    • Education: 12th Pass / Diploma / Any Graduate
    • Experience: 0–3 years in voice-based customer support (preferred)
    • Communication:
    • Domestic Process: Good verbal communication in regional/local language + English
    • International Process: Fluency in English with neutral accent
    • Basic knowledge of computers and customer service etiquette
    • Ability to work in shifts, including weekends if required

    Key Skills Required:

    • Good verbal communication and active listening
    • Patience and empathy in handling customer issues
    • Basic computer knowledge (MS Office, CRM tools)
    • Multitasking and time management
    • Positive attitude and team spirit
    * This salary range is an estimation made by beBee
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Customer support voice process