HCM Consultant - Hyderabad, India - Oracle

Description

Job Title : Oracle HCM Consultant - ORC / OLC

Job Location : Bengaluru

Exp Range : 2-10 years

Location : Hyderabad/Bengaluru

Position Overview : We are looking for candidates with experience in Oracle Cloud HCM preferably on Oracle Recruiting Cloud / Oracle Learning cloud ( ORC / OLC ) modules ... The candidate should have good experience working on Core HR .

This position is for Oracle Support Team

Skills Required :

· SaaS HCM - Oracle Recruiting Cloud

· SaaS HCM - Oracle Learning Management Cloud

· SaaS HCM - Oracle Recruiting Cloud reporting (OTBI)

· SaaS HCM - Oracle Learning Management Cloud reporting (OTBI)

· Other modules of SaaS HCM like Core HR, Talent Management etc.

· Exceptional functional and technical knowledge on above SaaS Services.

· Exceptional troubleshooting and Debugging skills

· Exceptional written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English and any other major languages

· Excellent communication and presentation skills. Ability to communicate, negotiate, articulate clearly and precisely.

· Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service request

· Provide telephone and portal support to internal and external customers

· Perform efficient incident management while meeting response requirements

· Understand and assess customer-reported issues to determine prioritization

· Serve as an internal knowledge resource for other members of the organization

· Analyze and validate issues transferred to R&D

· Act as liaison between customers, R&D, Production and Services

· Learn, understand, maintain and contribute to internal support processes

· Analyze, develop, and improve internal processes

· Maintain strong adherence to Service Level Agreements

· Participate in applications service excellence related special projects, as assigned