No more applications are being accepted for this job
- Position Title –Regional Service Manager-Tamilnadu & Kerala
- Location –Chennai
- Total Experience - 17 to 23 Years
- Qualification – Min BE /B Tech, additional Qualifications of diploma or MBA are welcome. (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)
- Reporting to General Manager-Customer Service
- Direct Reporting - Yes (6 Area Service Manager/Area Service Executive)
- Languages Known- English /Tamil (Compulsory)
- Industry- Consumer Durable /FMCD (Preferably from small appliances)
- Driving the regional business for timely resolution of customer work orders and reducing Open job aging.
- Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.
- Ability to calculate the ROI for the ASC to ensure that the ASC is ethically profitable.
- Ability to guide the team to set the moving parts MSL management, RSC parts delivery, and GRN management.
- Timely ASC Monthly warranty payment and C/N for parts through close coordination with Branch Commercial.
- Educate and implement a first-time fix approach at ASC level.
- Management of customer issues and providing timely responses to customer feedback.
- Ensure only quality service centers are on-boarded and strictly follow the SOP for the TTK off-boarding process.
- Monthly monitoring of Moving Parts MSL availability at all Service stock points.
- Ability to work with multiple stakeholders and Third parties.
- Strong analytical and problem-solving abilities.
- Direct Interaction with customers.
- Roster management as per workload and allocation of resources for effective service delivery.
- Expanding Service channel as per sales plan & executing process to ensure services rendered conform to company policy and standards.
- Proactively monitor & maintain optimum inventory level and distribution of spare parts.
- Improve service channel staff's technical & customer handling skills through continuous education.
- Critical thinking and problem-solving skills.
- High tolerance/evolved ability to lead and manage ambiguous situations.
- Excellent relationship skills
- Superior verbal, written, facility, and presentation skills.
- Collaboration and team leadership abilities
- Effective time management skills.
Regional Service Manager-Tamilnadu - Chennai, India - TTK Prestige Ltd
Description
Responsibilities:-
Competencies:-
Remarks-
A) Looking for Stable Candidates (Frequent Job Changes will be not considered)
B) Looking for candidates handling similar roles i-e 3 to 4 states or Handling 2 States with
high call volume
C) Looking for candidates from Chennai Location
D) Team handling experience is a must
E) Exposure to handling Authorized Service Centers & Direct Service Centers is a must.
F) Exposure to handling high volume is compulsory
G) Working knowledge of Excel & SAP is desired.
H) Required to travel for 10 to 15 days in the month