Retail & CPG Presales Architect - Bangalore Urban - ACL Digital

    ACL Digital
    ACL Digital Bangalore Urban

    6 days ago

    Technology / Internet
    Description

    Position: Retail & CPG Presales Architect

    Location: Bangalore, WFO

    Experience: 5–7 years of relevant industry experience

    Reports To: Director, Digital Strategy & Enterprise Architecture

    Department: Digital Strategy, EA & Presales

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    Role Overview

    The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into modern omnichannel retail trends.

    The Retail Presales Architect:

    • Trains and handholds Sales on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics.
    • Supports lead qualification and discovery calls across US EST/PST/CST time zones to validate opportunities and guide early solution positioning.
    • Research trending retail technologies (AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach.
    • Provides thought leadership through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital's positioning in Retail & CPG.
    • Maintains and manages retail-specific sales collateral, including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries.
    • Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices.

    Key Responsibilities

    Retail Solutioning

    • Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics).
    • Support RFP/RFI responses with both technical and domain-rich content.
    • Build omni-channel, merchandise planning, and supply-chain workflow diagrams.

    Sales & GTM Enablement

    • Prepare decks, use case catalogues, ROI models, and retail playbooks.
    • Guide Sales on positioning ACL Digital's value across merchandising, customer experience, fulfilment, and analytics programs.
    • Conduct internal retail domain training sessions.

    Research & Thought Leadership

    • Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience.
    • Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas.

    Required Skills & Qualifications

    Education

    • MBA (preferably Sales/Marketing) + BE/BTech in Information Science/Technology
    • 7+ CGPA or First Division in both degrees.

    Technical Skills

    • Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation.
    • Knowledge of SDLC, PM, PGM, and retail engineering practices.

    Architecture & Design Skills

    • Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics.
    • Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models.
    • Understanding of cloud-native, API-led, microservices retail design.
    • Exposure to AI/ML architecture, Agentic AI workflows, RPA, IPA, and automation frameworks applicable to retail back-office and store operations.
    • Ability to evaluate scalability, performance, and operational efficiency in retail environments.

    Retail Domain Skills

    • Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models.
    • Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred).

    Soft Skills

    • Excellent English communication and presentation skills.
    • French or Spanish proficiency is highly desirable.
    • Strong consultative selling & customer-facing ability.

    Preferred Certifications

    • Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.

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