Associate Manager - Mundra, Gujarat
10 hours ago
Job description
Responsibilities
- Daily Canteen Operations
- Oversee preparation and distribution of meals, snacks, and beverages.
- Ensure timely delivery of breakfast, lunch, dinner, and tea services.
- Monitor crowd flow to avoid delays, especially during peak hours.
- Food Quality & Hygiene
- Ensure food quality, taste, freshness, and portion control.
- Conduct daily checks for hygiene in kitchen, dining area, utensils, and storage.
- Enforce FSSAI guidelines and food safety standards.
- Monitor raw material quality and storage conditions.
- Vendor & Contract Management
- Coordinate with catering vendors, chefs, and contracted workers.
- Maintain service-level agreements (SLAs) and performance monitoring.
- Evaluate and finalize menu prices, service charges, and improvements.
- Address vendor issues, shortages, and escalations promptly.
- Cost & Inventory Management
- Manage monthly canteen budget, expenses, and billing verification.
- Track consumption of raw materials, LPG, water, and power.
- Prevent pilferage and wastage of food items.
- Maintain stock records and procurement planning.
- Staff Management
- Supervise kitchen staff, servers, cleaners, and outsourced manpower.
- Prepare duty rosters and ensure adequate staffing.
- Conduct training on hygiene, customer service, and food handling.
- Menu Planning & Innovation
- Plan weekly and monthly menus with nutritional balance.
- Introduce seasonal and special menu options based on feedback.
- Coordinate special meals for festivals, events, and VIP visits.
- Health, Safety & Compliance
- Ensure compliance with FSSAI, fire safety norms, and statutory requirements.
- Conduct regular safety inspections of gas pipelines, equipment, and appliances.
- Ensure proper waste disposal and pest-control processes.
- Stakeholder & Customer Management
- Address employee complaints, feedback, and improvement suggestions.
- Conduct periodic satisfaction surveys.
Key Skills & Competencies
- Strong communication & interpersonal skills.
- Excellent knowledge of canteen/kitchen operations.
- Vendor negotiation and contract management skills.
- Team handling & leadership capability.
- Knowledge of FSSAI and food safety standards.
- Budgeting and cost‑control abilities.
- Ability to maintain hygiene & safety standards.
Qualifications
Education & Experience
- Graduate and Diploma in Hotel Management or Hospitality.
- 8–10 years of experience in canteen, cafeteria, kitchen, or hospitality operations.
- Experience in industrial canteen or corporate cafeteria is desirable.
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