WFM Assistant Manager - Thane
1 month ago

Job summary
This position is responsible for overseeing and managing all operational support aspects of the contact center including workforce planning, scheduling forecasting systems policy and procedure training programs quality issues support systems implementation management multiple contact centers.
Responsibilities
- Oversees and has full responsibility over all operational support aspects of the contact center
- Facilitates and monitors all workforce planning issues including staffing scheduling forecasting systems policy and procedure
Job description
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