Inbound Sales Specialist - Chennai, India - Verifitech Services - India

Description

Immediate Joiner Required ### Good communication required ## no pressure no target ##

Job Description:

As an Inbound Sales Specialist, your role is to handle incoming sales inquiries, engage with potential customers, and guide them through the sales process. You will be responsible for understanding customer needs, promoting products or services, and converting leads into sales. Your focus will be on delivering exceptional customer service and achieving sales targets.

Responsibilities:

1. Respond to Inquiries:

• Handle inbound sales inquiries via phone, email, or live chat.
• Listen actively to customer needs, address their questions, and provide relevant information about products or services.
• Engage in consultative selling by understanding customer pain points and offering tailored solutions.

1. Product Knowledge:

• Develop a deep understanding of the company's products or services.
• Stay updated on product features, benefits, and competitive advantages.
• Articulate the value proposition to potential customers and position products as solutions to their needs.

1. Sales Process Management:

• Guide customers through the sales process, from initial contact to closing the sale.
• Build rapport and establish trust with customers to create long-term relationships.
• Provide accurate pricing, negotiate terms, and handle objections effectively.
• Utilize sales techniques to upsell or cross-sell products or services.

1. CRM and Documentation:

• Enter and maintain accurate customer information, sales activities, and opportunities in the CRM system.
• Generate quotes, proposals, and contracts as needed.
• Keep thorough and organized records of customer interactions and sales-related activities.

1. Sales Target Achievement:

• Meet or exceed assigned sales targets and quotas.
• Prioritize and manage leads effectively to maximize conversion rates.
• Identify opportunities for sales growth and proactively pursue them.

1. Collaboration and Communication:

• Collaborate with the sales team, marketing team, and other departments to share customer insights, feedback, and market trends.
• Provide feedback on customer needs and preferences to contribute to product development and marketing strategies.

1. Customer Service Excellence:

• Ensure an exceptional customer experience by delivering timely and accurate information, addressing concerns, and providing post-sales support when required.
• Handle customer inquiries and requests with professionalism and empathy.

Requirements:

• High school diploma or equivalent (Bachelor's degree in Business or related field is a plus).
• Proven experience in sales, preferably in an inbound sales or customer service role.
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Active listening skills and ability to understand customer needs.
• Familiarity with CRM software and sales tools.
• Strong organizational and time management skills.
• Self-motivated and target-driven.
• Ability to work in a fast-paced, dynamic environment.
• Positive attitude and willingness to learn and adapt.