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    Senior Technical Consultant - bangalore, India - Growel Softech Pvt. Ltd.

    Default job background
    Technology / Internet
    Description

    Overall Position Responsibilities :

    • Follow established customizing guidelines and best practices
    • Contribute to a knowledgesharing attitude within module team globally
    • Contribute to module team meetings as decided/required
    • Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
    • Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
    • Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them

    Overall Technical Qualifications & Key responsibilities :

    • Good technical knowledge in CRM WEB UI
    • Extensively worked in CRM Sales and Marketing process
    • Work experience in BRF (Business Rule Framework)
    • Experience in SMARTFORMS and ICF (Internet Communication Framework) services
    • In depth knowledge in CRM One Order Framework
    • Extensively worked in BAdI's, RFC functional modules, Actions and Events in CRM
    • Experience in developing Interfaces (Involving Idoc's)
    • Good Knowledge of Performance Optimization Techniques
    • Good Knowledge in CRM Middleware
    • Work Experience in Workflow (Mainly in CRM)
    • Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process
    • Experience from working in implementation/rollout projects
    • Excellent communication & presentation skills
    • Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)
    • Experience in IPC routines would be appreciated
    Overall Position Competencies

    • Able to analyze and solve day to day issues from business within agreed SLA.
    • Experience in handling Change requests and problem management
    • Ability to scope, prepare TS , script and execute interface tests
    • Strong analytical, problem solving, and conceptual skills.
    • Good coordination with team members and customers is must
    • Excellent communication skills, make presentations, participate and/or drive workshops
    • Experience in working with global/international teams will be considered

    Additional requirement (Is Must) :

    • Should be willing to work on CET shift to support & on EST shift occasionally depending on need
    • On-Call for extended hour support
    • Available on phone to attend to any major issues
    • Support testing and be there for weekend supports if needed for Infra related changes
    Comments on Experience & Skills : SAP ABAP CRM development experience.
    )

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