Product Support Engineer - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    6 days ago

    Full time ₹700,000 - ₹1,600,000 (INR) per year *
    Description

    Role expectations:

    • Installation and configuration of Linux & Packages.
    • To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center.
    • Knowledge of Telephony ( PRI and VOIP )
    • Experience in handling Call Centers.
    • To resolve the client's queries regarding product Setup or product Features or product Components.
    • Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center.
    • To provide Training to the local IT or operations team if required.
    • For monitoring the Ameyo Setup and ensuring smooth operations.
    • Daily reporting about progress, non compliance.
    • To understand the service requirement from the customer and pass the same to the backend team for further action.
    • Engineer will be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team
    • Will coordinate with central NOC whenever required and for L3 issues to resolve the same

    Skills and Experience:

    • BE/ B.Tech / MCA 
    • Excellent analytical skills and high level of aptitude.
    • 2-4 years of relevant work experience
    • Linux knowledge - all commands. , Experience of Linux / Unix system configuration
    • Knowledge of networking concepts like LAN Troubleshooting, WAN etc,
    • Knowledge of Networking Devices like switches and routes and Network Architecture.
    • Willingness to travel within India and Abroad.
    • Willingness to learn and work in challenging environment
    • Possess good interpersonal and communication skills 
    • Ability to work independently and as a team player
    * This salary range is an estimation made by beBee
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