WNS - Senior Cards Operations Manager (12-14 yrs) - Chennai, India - iimjobs

    iimjobs
    iimjobs Chennai, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description

    Shift:

    Rotational Work Arrangement:

    WFO

    Only Notice Period:
    Immediate to 30

    Days Team Size:
    Minimum 30


    We are seeking a highly experienced and results-oriented Cards Operations Manager to join our team and lead a team of 30+ professionals.

    You will play a critical role in ensuring the smooth functioning of our card operations, including onboarding, settlements, chargebacks, fraud management, and reconciliations.


    Responsibilities:

    • Manage all aspects of cards onboarding, ensuring a seamless and efficient process for new cardholders and merchants.
    • Oversee merchant settlement activities, including timely and accurate settlements, report generation, and reconciliation.
    • Manage the chargeback process, including identifying and resolving fraudulent chargebacks, handling inquiries (QMR), and ensuring compliance with regulations.
    • Maintain a deep understanding of the entire cards operating cycle, including authorization, clearing, and settlement (ACE activities).
    • Possess indepth knowledge of various card products, including debit, credit, forex, and prepaid cards.
    • Provide effective leadership and mentorship to a team of at least 30 cards operations professionals.
    • Foster a highperforming team environment that prioritizes accuracy, efficiency, and customer satisfaction.
    • Implement and maintain controls to mitigate fraud risks and ensure the security of card transactions.
    • Stay uptodate on industry regulations and best practices for cards operations.
    • Analyze operational data to identify improvement opportunities and implement process enhancements.
    • Collaborate effectively with other departments (e. g. , Risk Management, IT) to ensure smooth integration of card operations.

    Qualifications:

    • Minimum 12+ years of experience in cards operations management, with a proven track record of success.
    • Indepth knowledge of card onboarding, merchant settlements, chargebacks (including fraud chargebacks and QMR), reconciliations, and the overall cards operating cycle.
    • Experience managing and leading a large team of operations professionals.
    • Strong analytical and problemsolving skills.
    • Excellent communication, interpersonal, and leadership skills.
    • Ability to work effectively in a fastpaced and demanding environment.
    • Proficient in MS Office Suite and relevant financial software applications (a plus).
    • Prior experience in the payments industry is highly desirable.