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M-Collection - noida, India - Genpact
Description
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Manager - OTC, Billing & Collection
In this role, the person must Identify issues attributing to account delinquency. Work closely with FIT Analyst as needed per project. Maintain appropriate documentation of issues in the SharePoint/FCC notes system. Perform reconciliations as necessary to resolve issues affecting timely payment. Negotiate payment plans on delinquent accounts. Review and monitor assigned accounts and all applicable collections reports. Provide timely follow up on payment arrangements. Maintain required level of documentation on collection efforts. Escalate delinquent accounts as per the Escalation Protocol. Complete all reports on delinquent accounts by the established deadlines.
Work with Senior and other members of the department to insure process and policy consistency and effectiveness among areas. Proactively seek ways to improve the accuracy and efficiency of Pyxis processes, Maintain a general knowledge of all Pyxis products.
Responsibilities
• Team leading experience of medium size team
• Collaborating working with cross functional teams
• Responsible for Driving SLAs and KRAs
• Should be able to understand the issues raised by the team
• Responsible for overall process hygiene
• Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary.
• Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.
• Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.
• Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.
• Monitor and follow up on the status of TBDA's/RMA's/CSO's/Reverse BNL's
• Create and send manual invoice(s) electronically or overnight mail following our SOX protocol
• Research Operational issues with field personnel
• Monitor accounts in the Escalation Protocol for payment or credit risk
• Work with Database/FIT to correct entry errors and correct invoice(s)
Qualifications we seek in you
• B.Com or BBA, accounting, or finance emphasis a plus
Preferred qualifications
• Good communication & analytical skills
• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.
• Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment.
