No more applications are being accepted for this job
- You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Responsible to respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues
- You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- You are a phenomenal teammate to process any adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively and expertly
- Call out problems to senior staff members and or management as appropriate.
- Graduation in any stream
- Your are excellent in interpersonal skills
- You have Meaningful work experiencePreferred Qualifications
- Prior collections management experience shall be an added advantage
International Customer Service- OTC Collections - Noida, India - Genpact
