Branch Manager - Mumbai, Thane - confidential

    confidential
    confidential Mumbai, Thane

    6 days ago

    Full time
    Description

    Key Responsibilities:

    Branch Leadership & Sales Management

    • Lead the branch team to meet and exceed sales and revenue targets
    • Drive business across retail banking products including Liabilities (CASA), Retail Assets, Insurance, and Investment products
    • Ensure delivery of a strong customer value proposition and maintain high service standards

    Team Management & Development

    • Build, manage, and mentor high-performing teams to achieve business objectives
    • Conduct regular training and performance reviews for staff
    • Foster a positive, performance-oriented work culture

    Customer Experience & Relationship Management

    • Ensure superior customer service and manage high-value customer relationships
    • Implement strategies to enhance client engagement and customer retention
    • Address escalated service issues and resolve them efficiently

    Branch Operations & Compliance

    • Ensure efficient branch operations and cost-effective resource management
    • Monitor compliance with banking regulations, internal policies, and audit requirements
    • Maintain operational risk controls and ensure timely reporting and documentation

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  • Work in company

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