Customer Support Executive - Pune - confidential

    confidential
    confidential Pune

    1 day ago

    Full time
    Description

    Role- Customer Support Executive

    Job Summary:

    We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience. This role requires strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

    Key Responsibilities:


    • Manage customer inquiries via phone, email, and social media.


    • Provide timely and accurate solutions to customer issues while maintaining a high level of professionalism.


    • Troubleshoot and resolve customer concerns efficiently, ensuring customer satisfaction.


    • Maintain a deep understanding of company products, services, and policies to assist customers effectively.


    • Process customer requests and refunds as per company policies.


    • Escalate complex customer issues to the relevant department and follow up until resolution.


    • Keep records of customer interactions, transactions, and feedback for continuous improvement.


    • Collaborate with internal teams (sales, technical support, operations) to enhance service quality.


    • Identify opportunities to improve customer support processes and contribute to service enhancements.

    Qualifications & Skills:


    • 1 year of experience in customer service, support, or a related field.


    • Excellent verbal and written communication skills.


    • Strong problem-solving and analytical abilities.


    • Ability to handle high-pressure situations and multitask effectively.


    • Proficiency in customer support software (e.g., Zendesk, Freshdesk, Salesforce).


    • Strong interpersonal skills with an empathetic approach towards customers.


    • Ability to work in rotational shifts, including weekends and holidays, if required.

    Preferred Qualifications:


    • Experience in the relevant field


    • Languages - Hindi/English/Kannada/Telugu/Tamil


    • Multilingual proficiency is a plus.


    • Familiarity with CRM and ticketing systems

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