AGM Hospitality - Panaji, India - ALYF
Description
Role – Assistant General Manager Hospitality
Stay ALYF is a subsidiary of ALYF. While ALYF helps you Buy & Sell your dream home, while Stay ALYF rents out said dream homes providing an extraordinary experience to a discerning traveler. Our vision is clear: infuse the spirit of living into every moment, every interaction, every stay.
ALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.
General Summary
Responsible for supporting all aspects of the hotel operations including guest services/night audit, housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest satisfaction while maximizing hotel profitability.
Duties and Responsibilities: -
Financial Reporting:
-Understand basic accounting functions, along with P&L analysis and budgeting.
-Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
-Keeping track of all expenses for each property and Control costs of operations in turn increasing profitability.
_ Sales:_
Understand sales effort within the market and drive both Occupancy and ARR via local travel agents and other B2B channels.
Assist the experiences team in sales while the customer has checked in the property.
Cross selling of other products & services of the company.
Operations:
-Creating/making adjustments to existing SOP's around housekeeping, front desk, F&B, grievances and accounts.
-Regular training of supervisors/caretakers of the operational SOPs.
-Assist Interior Team for installation of StayALYF essentials in each home (if required).
-Assist/oversee the supervisor in Keeping regular check of inventory stocks of consumables, chemical, laundry, grocery and replenish when required.
-Understand the workings of a society. Deliver a consistently clean and well-maintained society and common area (Villa/apartment).
-To initiate snagging of the property when receiving handover from the interior Team along with regular snag checks throughout the year.
-Maintain strong relations with caretaker and housekeeping team .
-Meet and greet guests and create a fantastic experience around their stay.
-Assist the reservations Team with Testimonials.
-Assist the experiences team in executing any event in the City.
-Assist property manager and build relationships with Vendors in order to execute operations effectively.
-Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
-Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
-Drive improvement in guest satisfaction goals. Collaborate with HO team members to establish and implement services and programs that meet or exceed guest expectations.
-Enhance the Brand's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Requirements & Skills: -
-5 to 6 years hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university.
-Must have excellent verbal and written communication skills including mastery of developing and maintaining client relations and networking in order to successfully drive existing and new business.
-Must have interpersonal skills and commitment to internal customer service standards.
-Must be highly organized.
-Must be able to work all shifts and be flexible in the amount of work hours at the job.