- Over 14 years of IT industry experience.
- Minimum 10 years of Microsoft Dynamics implementation, including 4 full life cycle implementations.
- Dynamics 365 F&O expertise.
- Proficiency in Microsoft SQL Server, SQL Reporting Services, and Transact-SQL.
- Experience in enterprise support management software.
- Certification in Scrum Master or PMP preferred.
- Ability to lead and build a support organization for D365 F&O.
- Skills in creating support delivery programs and efficient customer issue resolution processes.
- Proficient in presenting program management KPIs to executive management.
- Management of a team of 20-30 Dynamics 365 F&O support personnel.
- Bachelors degree or equivalent experience.
- Customer service and consulting experience preferred.
- Industry-specific knowledge in finance, healthcare, or manufacturing.
- Excellent troubleshooting and case management abilities.
- Manage support cases for D365 F&O, AX 2012, or AX 9 systems.
- Diagnose and resolve issues efficiently.
- Ensure timely issue resolution meeting service level agreements.
- Document case communication and resolution.
- Oversee secondary resources in the support center.
- Coordinate resolution with third-party vendors.
- Continuously develop knowledge of Dynamics 365 F&O and associated products.
- Develop comprehensive support SOWs with effective resourcing and SLA compliance.
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MS Dynamics 365 F& O Consultant - Hyderabad, India - IMCS Group
Description
Position: Support Delivery Manager (Microsoft Dynamics 365 F&O)
Experience: 14+ Years (Relevant experience only)
Location: Hyderabad
Technical Skills:
Desirable Skills:
Responsibilities:
Interested candidate can Share their resume to