International Bpo UK US Process - Gurugram, India - Workis Solution

Description

Overview:

TheInternational BPO (UK & US Process) position is a vitalrole within our organization responsible for delivering exceptionalcustomer service and sales support to our international clients.The role plays a crucial part in ensuring customer satisfaction andmaintaining strong business relationships.

KeyResponsibilities:

• Handle incomingcustomer inquiries via phone email andchat
• Provide prompt and accurate information tocustomers questions and concerns
• Promote andupsell products or services tocustomers
• Conduct market research and identifypotential sales opportunities
• Resolve customercomplaints and issues in a professionalmanner
• Meet and exceed sales targets andKPIs
• Collaborate with team members to achieveteam goals
• Document all customer interactionsand transactions accurately
• Stay current withproduct knowledge and be able to articulate features and benefitsto customers
• Adhere to all company policies andprocedures
• Assist in training new team membersas needed
• Adapt to different UK and US timezones as per business requirements
• Handle anyother adhoc tasks asassigned

RequiredQualifications:

• Proven experience ina customer service or sales role
• Excellentcommunication skills in English both verbal andwritten
• Ability to work in rotating shifts asper UK and US time zones
• Strong problemsolvingskills and the ability to think on yourfeet
• Ability to multitask and handle multiplecustomer inquiries simultaneously
• Goodunderstanding of UK and US culture and businesspractices
• Proficiency in using CRM software andother relevant tools
• High school diploma orequivalent; additional certifications are aplus
• Ability to work effectively in a fastpaceddynamic environment
• Detailoriented with strongorganizational skills
• Positive andcustomerfocused attitude
• Proven track record ofmeeting and exceeding targets
• Ability to workwell both independently and as part of ateam
• Able to adapt to changing priorities andbusiness needs
• Legal authorization to work inthe UK and/or US asrequired

communication,multitasking,sales,customerservice,bpo