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- 1-3 years of experience in ticketing or a similar customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail and accuracy
- Ability to work under pressure and meet tight deadlines
- Proficiency in ticketing software and MS Office
- Knowledge of ticketing regulations and industry practices
- Ability to multitask and prioritize tasks
- Flexibility to work in shifts and weekends, if required
- Handle inbound and outbound ticketing inquiries via phone, email, and chat
- Provide assistance to customers in booking tickets and resolving ticketing-related issues
- Ensure prompt response and resolution to customer queries and complaints
- Collaborate with other departments to ensure smooth ticketing operations
- Maintain accurate and up-to-date records of ticketing transactions
- Stay updated with the latest ticketing trends, industry updates, and competitor offerings
- Adhere to company policies and procedures
Ticketing - Hyderabad, India - Gamut HR Solutions
Description
Company Overview
Gamut HR Solutions is a leading HR consultancy firm that specializes in helping individuals find the right job. With a team of experienced professionals, we offer effective solutions to our clients in their job search journey. Our focus is on understanding the unique requirements of both job seekers and employers to ensure a perfect match.
Job Overview
We are looking for a Ticketing professional to join our team at Gamut HR Solutions. As a Ticketing specialist, you will be responsible for handling ticketing inquiries and providing excellent customer service. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
Roles and Responsibilities