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    • ServiceNow Developer - Bengaluru - Dexian India

    Dexian India
    Dexian India Bengaluru

    1 week ago

    Default job background
    Description

    Title: ServiceNow Developer – Technical Lead

    Location: Chennai, Hyderabad, Mumbai, Kolkata, Gurgaon, Pune, Bangalore

    Minimum Experience: 8 years of relevant experience on ServiceNow Core Platform administration & Integrations.

    Minimum Skillset: Worked on ServiceNow products (ITSM/SPM), JavaScript, Angular JS, HTML/CSS.

    Minimum Certifications: Mandatory to have CSA (Certified ServiceNow Admin), Good to have CIS/CAD.

    Job Description:

    • ServiceNow Developer with experience in ITSM, SPM etc, Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
    • Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.
    • Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
    • Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
    • Provide configuration options to meet specific Requirements, identifying respective Pros and Cons for each option.
    • Participate in user story grooming session, elaboration and design sessions.
    • Review user stories to understand requirements and technical architecture documentation for solution.
    • Troubleshoot any errors found in the ServiceNow configuration.
    • Complete the deployment of solutions across sub-production and production environments.
    • Provide training for each tools functionality both in person and through using other methods.
    • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
    • Identify Gaps and Commit to the Continuous Improvement.
    • Ensure that ServiceNow standard practices are utilized for all configurations and customizations.
    • Create the technical, functional, upgrade/build/configuration documentations and release notes.
    • Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
    • Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
    • Review user stories to understand business needs and technical architecture documentation for solution.
    • Should be flexible to accommodate Project support hours.
    • Establish and enforce development standards, best practices, and coding guidelines.
    • Lead and mentor the team, fostering a collaborative and innovative environment.
    • Develop and articulate the strategic vision for the ServiceNow platform, ensuring alignment with organizational goals and objectives.
    • Possesses in-depth functional and technical understanding of any necessary processes and functions in the business.
    • Provide advice on how business services are delivered with a vision for improvement.

    Requirements:

    • Minimum of 8 years, ServiceNow Platform maintenance experience in a Large - Complex environment is required.
    • Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL's, Import Sets, Transform Maps and Update sets.
    • Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP.
    • Subject matter expertise, who will act as Technical Product Advocate by designing / developing / supporting various ServiceNow Products; with a blend of expertise in ITSM, SPM within ServiceNow platform.
    • Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
    • Experience with Asset, CMDB, Orchestration and ServiceWatch.
    • Leads & guides Team / Manage major project deliverables.
    • Proficient in Agile development and all phases of the Application Development Lifecycle.
    • Must be professional, well-spoken and able to interact with onsite teams and customers.
    • Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.
    • Strong problem solving and analytical skills.

    Preferred Qualifications:

    • ITIL v3 / v4, Agile
    • Agile / Scrum Certified.
    • Good to have ServiceNow CIS (one or more areas e.g. ITSM, ITBM, HRSD, CSM etc.)
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