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- Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members.
- Provide training and assist with the product's features and enhancement to the clients and team members.
- Facilitate communication through regularly occurring meetings with clients
- Expected to handle the first level of escalations from clients and update the status to his immediate Manager.
- Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution.
- Assist in training new Consultants - act as the primary contact for new hires and make recommendations for supplemental training for all team members.
- Act as a technical resource, answer inquiries as needed.
- Assist in answering client overflow calls.
Customer Relationship Management Executive - Jaipur, India - Getepay
