Telecom Architect - Hyderabad, India - SAM Manpower and Career Services LLP

Description

Min/Preferred SkillsKnowledge andAbilitiesMinimum ExcellentEnglish communication skills by email and phone and experience ininteracting with Mid andSr
in clientorganization

MinimumAbility to work collaboratively with different teams and lead in afastchanging and flexible environmentMinimumWill be required to work in shifts (mostlyUS)Minimum Min
34 yrsexperience in working in a Telecom process (preferably US) is amustMinimum Goodunderstanding of the
different tools and systemsinvolved in a Telecom Contact Centreenvironment
Eg.

IVR Soft Phones Cloud recording tool CRM Chat and Email supportplatforms differentiatebetween
Dev& relatedservices
MinimumPrior experience of working in an
IndividualContributor role with multiple stakeholdersinteracting with leadership creating reports and presentations toshare updatesMinimum Experience in creatingprocess documents SOPs etc using relevanttoolsPreferred Prior working knowledgeof
G Sheets G Slides Gmail andSlackPreferred Experience ofworking with
tools like Live Engage Cisco JabberCitrixPreferred Understandingof front end middleware &backendPreferred Understandingof
BI (Tableau & PowerBI)that will help creatingreportingPreferred Understanding Monitoringtools for ServersPreferred Process andQuality Management experience for a
US TelecomProcessPreferred Candidateswho have worked as a Team Lead/Asst Manager in a Verizon contactcentre process wireless customer care or technical support will bepreferred
telecom,psoc,slack,citrix,ivr,softphone