L2 Calabrio Support - Mumbai, India - Servion Global Solutions

Description

Job Title:

L2 Calabrio Engineer

Exp: 2 to 6 Years

Location: Mumbai

Job Description:

*) Experience in Calabrio - System Configuration /Administrator, Tenant Administrator, Quality management, Analytics and WFM Administrator.

*) Worked on in DC / DR setups.

*) Troubleshooting issue related to QM, Analytics and WFM modules.

*) Performing maintenance task related to upgrade of Calabrio software and support for the activities SQL server Service Pack, Microsoft Patches etc.

*) Document known issues / fixes and creating SOP

*) Co-ordinating with L3/ Calabrio to address the issue.

Key Skills:

Calabrio - System Configuration /Administrator, DC / DR setups, QM, Analytics and WFM modules, SQL server Service Pack, Microsoft Patches