Application Consultant - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    4 days ago

    Full time
    Description

    Educational Qualifications:

    • An undergraduate degree in computer science, engineering, or a similar discipline.
    • Experience with Verint applications
    • Good understanding of contact center telephony environments
    • Consulting experiencing with customers
    • Proven ability tgain consensus of others, proven leadership skills

    Principal Duties and Essential Responsibilities:

    • Maintain fluency with Verint Applications.
    • Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.
    • Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
    • Provide best practice, optimization and assessment consulting.
    • Work together with others within Verint as part of the deployment process but alsthelp troubleshooting as subject matter experts.
    • Schedule and organize events related tthe Application consultancy.
    • Introduce, configure, and train assigned customers tVerint Applications and onboard them sthat their engagement is robust and primed for ongoing satisfaction, retention, and renewal.
    • Configure, review, and test configuration and usage of Verint Applications.
    • Create, review, and update documentation.
    • Provide regular updates tcustomers with progress.
    • Collaborate with appropriate team members as part of the deployment process but alsthelp troubleshooting as subject matter experts.
    • Provide thorough and complete documentation of the consultancy events and results.
    • Perform administrative tasks such as but not limited ttimely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.
    • Deliver Instructor Led Training tour customers for Verint solutions.
    • Other responsibilities as assigned by management.

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