Assistant Manager - Bhubaneswar, India - Dotflick Solutions

    Dotflick Solutions
    Dotflick Solutions Bhubaneswar, India

    3 weeks ago

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    Description

    Profile Understanding:
    Assistant Manager Operations

    WFO and WFH

    Hiring office in India at 2 locations

    Job Client Centricity :
    Communicate and set expectations with the Client. Should be able to convert needs into requirements.

    • Quality Focus : Ensures quality output doing things right the first time every time. Must have led or worked on Quality Improvement Projects.
    • People Management/Team Building/Training mechanism building a strong performing team.
    • Analytical bent of mind/Attention to detail/ should be able to understand and analyze data and take actions/ Solution orientation.
    • Identifying and Driving Efficiency
    • Monitoring productivity and consistently upping the bar (Productivity Management)
    • Handson Problem-Solving capability
    • Out of the box thinking and Innovation/Automation of processes or part of processes. Should be able to identify areas which require validation or mistake proofing.
    • Process mapping and reengineering.
    • Build a robust KRA based performance management process for the team


    • Manage shifts

    • Streamlining 24 hour operations shop with shifts involved able to implement sound work allocation techniques.
    • Showcase thought leadership to build creative and insightful solutions.
    • Bring outside in perspective to enhance efficiency and effectiveness of existing processes.
    • Prepare dashboards on key metrics for senior management
    • Foster a culture of agility, elite performance and innovation
    • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
    • Takes proactive approaches when dealing with employee concerns.
    • Extends professionalism and courtesy to employees at all times.
    • Communicates/updates all goals and results with employees.
    • Meets semiannually with staff on a onetoone basis.

    Candidate Profile:

    • Independent thinker with business acumen and industry knowledge.
    • Thought partner who can brainstorm with other managers on developing needbased MIS systems to ensure flagging of any concerns proactively.
    • Excellent knowledge of MS Office; Collate and manage a data repository for the team and engage in trend analysis.
    • Must have prior relevant experience in Project Management wrt planning, developing, and executing project.
    • Over 5 years of experience in a managerial role as TL or above
    • Experience of working on Digital Transformation, Process automation, Transitions and Settingup of teams, will be a bonus

    Preferred :
    Knowledge of Lean/Six Sigma, Agile, Scrum Master, BPM, Risk Management, Design Thinking, Change Management, Program Management.
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