Service Desk L2 - Noida - confidential

    confidential
    confidential Noida

    10 hours ago

    Full time
    Description
    • Provide technical support for operating systems, MS Office, and Outlook-related issues
    • Troubleshoot and resolve issues related to antivirus and DLP (Data Loss Prevention) tools including proxy agents
    • Prioritize and handle incidents, service requests (SR), and change requests (CR) using the helpdesk ticketing tool
    • Utilize incident management tools to log, track, and close issues efficiently
    • Communicate effectively with end users, ensuring clarity and professionalism in support interactions
    • Escalate unresolved issues to the appropriate teams while maintaining ownership of the incident
    • Ensure timely resolution in line with defined SLAs and IT support best practices

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