Account Protection Specialist - Telangana/Karnataka/Goa/Kolkata/Jharkhand/Bihar/Hyderabad/Warangal/Bangalore/Mysore/Jamshedpur/Ranch, India - iimjobs

Description

• This position is responsible for providing excellent service to our valued U
• K Based customers whose accounts may have fraudulent activities
• As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants
• This role will involve making outbound or inbound calls to our valued customers, to identify potential fraudulent charges and provide extraordinary customer service
• For making a proactive attempt to identify fraudulent charges via inbound and outbound calls.
• Answer inbound calls from Card members and set up/action fraud cases on calls.
• Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it.
• Detect and minimize credit and fraud risk whilst enabling spend at the same time
• Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
• Point of Sales (POS) approval, charge reversals request from merchant establishments
• Resolve cases within the assigned empowerment limit
• Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.
• Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals.

• Strong interpersonal, communication and listening skills
• Learn and adapt to new information and technology platforms

• Amex product knowledge is desirable
• Highly selfmotivated, resultsoriented, and positive
• The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis