Product Support Rep I - Hyderabad, India - IGT

    IGT
    IGT Hyderabad, India

    2 weeks ago

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    Description

    Responsibilities

  • Ensure Tickets, Player Emails and Player Chats are handled within SLA's
  • L1 Tech Support experience is Preferred
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information via email and live chat
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up on tickets
  • Document information according to standard operating procedures
  • Flexible to work in 24/7 shifts

    • Qualifications

    Education and Experience

  • Bachelor's degree or equivalent (Btech Preferred)
  • proficient in MS office
  • English language proficiency- Expert Level
  • Knowledge of customer service principles and practices
  • Some experience in a customer service environment

    • Key Competencies

  • Excellent verbal and written communication skills
  • listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Resilience

    • #LA-SA1

    Keys to Success


    • Building collaborative relationships

    • Decision making

    • Drive results

    • Foster innovation

    • Personal energy

    • Self-leadership