Senior Program Manager - Navi Mumbai, India - Fraank System

Description

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.

• Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Influence customer perception positively and contribute to relationship management and drive account farming.
• Also provide overall management guidance to the team.
• Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi country multi culture teams.
• Contribute to the industrialization drive of the company.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
• Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines.
• Ensure that both internal as well as client driven quality and compliance norms are met.
• Ensure complete contract management, including profitability and other parameters across multiple projects.
• Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions.
• Ensure that going forward the best practices become a part of the standard process.
• Create and maintain program level dashboards to enable effective project management.
• Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams.
• Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers.
• Ensure that skillsets in the team are built with the necessary certification.
• Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

• Candidate should be BE/BTech/MTech/MCA only
• Should be working as a program manager( lead/architect/ project manager would not be accepted by client)
• Should have majorly worked on JAVA/J2EE technology
• Should be 100% from banking background
• Should have experience in handling Indian customers
• Should have handled minimum of team strength
• Should be comfortable to work from office

• Banking Retail/Corporate - Candidates may have experience in core Banking or retail baking or corporate banking.
• Cash Management/Loan Management
• Supply Chain finance or Financing domain for retail/corporate
• Asset & Liability Management/Wealth Management
• Treasury or Risk Management
• Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc