US Mortgage Servicing - Pune - Outpace Consulting Services

    Outpace Consulting Services
    Outpace Consulting Services Pune

    10 hours ago

    Full time
    Description
    • Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration
    • Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers.
    • Understanding the customers circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures.
    • Addressing and resolving customer concerns, inquiries, issues, or complaints.
    • Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer
    • Coordinate with solicitors, settlement agents and brokers for loan payoff, Coordinate with Indexing teams, credit teams etc. whenever required, follow up to meet the TAT requirements
    • Data entry into systems such as loading direct debit instructions, offsets, or nomination, changing customer information, updating existing loan information, or initiating refunding transactions.
    • Responsible for reviewing and completing payments to builders and customers for the construction of a house and includes the amending and distribution of schedules, ordering inspections, completing valuations, actioning email related to the payments.
    • Verify is the process of releasing the security titles post discharging the loans.
    • Responsible for applying additional discount on variable loans as per the instructions received from Products teams.
    • Updating correct information relating to customer, security, etc. in Security application.
    • Investigating queries on loan accounts maintained in the existing systems and applying loan features as requested by the customer.

    Competencies/Skills:

    • Experience in mortgage servicing, banking or financial services is preferred
    • Strong understanding of mortgage products, loan processes and financial regulations in Australia
    • Good Analytical skills, excellent judgment, logic and reasoning
    • Being Flexible for working in Mortgage Servicing, Loan Processing, Default Handling, Loss Mitigation, Escrow Administration, Customer SupportMultiple Shifts
    • Computer literate and strong familiarity with credit financial analysis techniques
    • Excellent verbal and written communication and interpersonal skills
    • Ability to work independently in a Team environment
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