customer experience advocate - Nagpur - beBeeProblemSolver

    beBeeProblemSolver
    beBeeProblemSolver Nagpur

    6 days ago

    Job title: Customer Support Specialist

    Description

    Job Description


    We're seeking a professional to fill the role of Customer Support Specialist. This is a hands-on support position where you'll be helping customers troubleshoot issues across various devices and services, including Android boxes, smart TVs, mobile devices, and streaming apps.


    As a key member of our team, you will work closely with colleagues to improve customer communication and support processes. Your ability to handle problems end-to-end will make a significant impact on providing exceptional customer experiences.


    This role requires good judgment and adaptability as circumstances may not always be clearly defined. You should possess strong written and verbal communication skills to effectively convey information in calm, clear, human terms.



    Required Skills:

    1.  Good understanding of streaming and entertainment technology

    2.  2–4+ years' experience in IT or technical customer support roles

    3.  Clear written & spoken communication (English)

    4.  Strong analytical skills for troubleshooting purposes, effective time management,a nd, result-driven problem-solving abilities

    Positions Desired Skill And Work Capacity


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