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SAP CRM Service Functional Consultant - Bangalore - PMR Softtech Pvt. Ltd (Innovative Infotech )

Description
Requirement : 1
SAP CRM Service (Functional)
Roles & Responsibilities :
Functional Expertise in SAP CRM Services :
- Actively work with SAP CRM Service Modules such as Contracts Management and Case Management.
- Provide in-depth knowledge of business processes and translate them into functional configurations within the SAP CRM platform.
- Assist in the setup, configuration, and enhancement of SAP CRM Service features based on business requirements.
- Manage service requests, service orders, and contract management to ensure effective service delivery and client Knowledge and Middleware :
- Support integration efforts between SAP CRM and other systems, including SAP ECC, to ensure smooth data flow across different systems.
- Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.
Testing & Quality Assurance :
- Lead and execute testing efforts including Unit Testing, Integration Testing (ITC), User Acceptance Testing (UAT), and Regression Testing (RT) for SAP CRM functionalities.
- Ensure that all identified issues and bugs during testing are documented and resolved before the go-live phase.
- Collaborate with the technical team to ensure issues are fixed and functionality is aligned with business needs.
Production Support & Issue Resolution :
- Provide ongoing production support by addressing user issues raised via tickets and ensuring timely resolutions.
- Troubleshoot and resolve issues related to SAP CRM, ensuring minimal disruption to business operations.
- Work with users to understand their pain points and deliver solutions that meet their requirements, including bug fixes and support for production movements.
Customer & Business Focus :
- Maintain a strong business and customer/client focus by ensuring that the SAP CRM system is effectively supporting business processes.
- Act as a liaison between business users and technical teams to ensure business needs are addressed within the SAP CRM system.
- Understand and anticipate customer needs, driving improvements in SAP CRM functionality to enhance the customer experience.
ECC Customer Support (CS) :
- Gain in-depth knowledge and provide functional expertise in ECC Customer Support (CS), including handling Serial Numbers, Equipment, BOM (Bill of Materials), and IBase functionalities in SAP CRM.
Documentation & Training :
- Develop and maintain documentation related to SAP CRM configurations, test cases, and user guides.
- Provide training and support to end-users and business stakeholders to ensure smooth adoption of the system.
Collaboration and Communication :
- Work closely with business users, technical teams, and other stakeholders to ensure the alignment of business and technical goals.
- Effectively communicate issues, project status, and other relevant updates to both technical and non-technical stakeholders.
- Overall 7+ years of Functional with SAP CRM Services with a bachelors degree
Requirements :
- Knowledge with Integration of CRM
- Good exposure to various testing of the modules Unit testing, ITC, UAT, RT etc.
- Actively worked in production support, handling user issues via tickets, effectively communicating with business users, testing for bug fixes and production movements
- Possess a strong business and customer/client focus
- SAP CRM Services - Contracts Management, Case Management
- Exposure to and understanding of Middleware
- Knowledge of ECC Customer Support (CS)
- Serial Numbers / Equipment / BOM /IBase
Experience: 7-10 years
Location : Whitefield (Bangalore)
NP : Currently Serving Notice or Immediate Joiners
(ref:hirist.tech)-
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