Customer Service Executive - Tirupati, Andhra Pradesh

Only for registered members Tirupati, Andhra Pradesh, India

1 month ago

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Job Summary

Answer incoming patient calls promptly and professionally Understand patient concerns and identify the appropriate doctor or department Schedule reschedule and cancel patient appointments accurately in the system Provide clear information about doctor availability consultation timings and clinic locations Collect and verify patient details such as name contact information and reason for visit Ensure appointments are booked according to medical priority and clinic protocols Confirm appointments with patients and share necessary instructions documents arrival time etc Handle patient inquiries with empathy confidentiality professionalism Coordinate with doctors nurses front-desk staff for smooth appointment management Maintain accurate up-to-date records in the system Escalate urgent complex cases to appropriate medical administrative team Follow healthcare compliance data privacy confidentiality guidelines e.g. Patient Information Security Meet call handling scheduling accuracy satisfaction targets


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