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- I greet, smile, and engage with customers to understand their needs.
- I utilize an omnichannel medium to sell products and services that fulfill customers' needs.
- When customers are in-store, I assist them in expanding their choices through digital channels.
- I ensure that I am up to date with Decathlon's products, services, and offers across all channels. I ensure the best in the class offer, display, and availability for my sport.
- I guarantee customer and teammates' safety in-store, with products, stock storage, and data protection
- I make sure that I select the right offer to give my users, the right product and services.
- I forecast my business according to my seasonality/ trend and ensure appropriate stock levels.
- I set up an experiential layout with strong visual merchandising strategies to increase my business.
- I will master the tools needed, to give my users the best in the class offer, display, and availability.
- I am in charge of my sport and work towards ensuring the growth of my sport and its market share.
- Act as a sports ambassador, building a sports community to encourage customer/user engagement in sports practice within my catchment.
- I affiliate with the right partners who can help my customers practice their sport through events, workshops, and playgrounds.
- I make data-driven decisions for my customers/users according to the data collected through Omni channels.
Omni sport leader - Gurugram, India - Decathlon
Description
Mission
As an Omni Sport Leader, your role is to ensure all customers leave our stores 'satisfied or satisfied'.
From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience.
Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish within their roles.
Profile
I am an Omni business leader who gives my customers a WoW experience across channels.
I Develop my sports' local omnichannel performance.