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- Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
- Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members.
- Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too.
- Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Team Leader-Cards Portfolio-Contact Centre - Navi Mumbai, India - IDFC FIRST Bank
Description
Role/ Job Title: Team Leader Cards Portfolio-Contact Centre
Function/ Department: Credit Card Sales
Job Purpose:
In charge of setting goals & mentor the team. Should be able to effectively collaborate with internal and external teams/stake holders. Able to Manage challenging situations and go the extra mile.
Roles & Responsibilities:
Education Qualification:
Graduation: Any Graduation
Experience: 5-10 years of experience