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- Proven experience as a Customer Care Executive or similar customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Ability to handle difficult or irate customers with professionalism and empathy
- Knowledge of customer service principles and practices
- Proficient in using customer service software and CRM systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales and upselling skills
- Attention to detail and accuracy
- Ability to work well in a team
- Handle inbound customer inquiries and provide prompt and accurate support
- Assist customers in resolving product or service-related issues
- Ensure customer satisfaction by effectively addressing customer concerns and complaints
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to resolve customer issues and escalate when necessary
- Upsell products or services to customers to maximize sales opportunities
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
- Handle customer requests for information, quotes, or account updates
- Follow company policies and procedures to ensure consistent service delivery
Customer care executive - Bengaluru, India - Hindustan Recruitment
Description
Salary up to 4 lpa
location: Bengaluru
Experience: minimum 2 year
Job Overview
We are seeking a Customer Care Executive to join our team at Hindustan Recruitment. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support. This is a full-time position based in Bengaluru, Karnataka, India, and requires 1 to 3 years of experience in a similar role. The ideal candidate should have strong communication skills and a passion for ensuring customer satisfaction.
Qualifications and Skills
Roles and Responsibilities