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Vadodara

    Service Engineer - Vadodara, India - GEA

    GEA
    GEA Vadodara, India

    8 hours ago

    Default job background
    Full time
    Description

    Responsibilities / Tasks

    Provide On-Site Technical Support:

  • Respond promptly to service requests from clients within the assigned region.
  • Conduct on-site troubleshooting, diagnosis, and repair of technical issues related to Separators and Decanters.
  • Ensure timely resolution of customer concerns to minimize downtime and maintain customer satisfaction.

    • Installation and Commissioning:

  • Install and commissioning of Separators and Decanters at customer sites according to provided specifications and guidelines.
  • Perform functional testing and calibration to ensure proper operation and performance.

    • Preventive Maintenance:

  • Execute scheduled preventive maintenance tasks on equipment to ensure optimal performance and longevity.
  • Document maintenance activities accurately and maintain service records for reference.

    • Customer Relationship Management:

  • Build strong rapport with clients through effective communication and professionalism.
  • Provide technical guidance and support to customers on equipment operation, maintenance, and troubleshooting.

    • Training and Support:

  • Conduct training sessions for clients on the operation and maintenance of equipment as needed.
  • Provide technical support and guidance to internal teams and colleagues.

    • Continuous Improvement:

  • Identify opportunities for process improvements and efficiency enhancements in service delivery.
  • Collaborate with product development and engineering teams to provide feedback on product performance and serviceability.

    • Health and Safety Compliance:

  • Adhere to all safety protocols and procedures during service activities to ensure a safe working environment for oneself and others.
  • Maintain knowledge of industry regulations and standards related to safety and compliance.

    • Documentation and Reporting:

  • Prepare detailed service reports, including findings, actions taken, and recommendations.
  • Submit accurate and timely documentation of service activities and expenses.

    • Travel and Flexibility:

  • Be willing to travel frequently within the assigned region and occasionally outside the region for training or special assignments.
  • Demonstrate flexibility in work hours to accommodate client needs and service demands.

    • Your Profile / Qualifications

    Technical Expertise:

  • Proficiency in troubleshooting, diagnosing, and repairing [mention specific equipment or systems].
  • Strong understanding of mechanical, electrical, and/or electronic systems.
  • Ability to interpret technical drawings, schematics, and manuals.

    • Customer Focus:

  • Dedication to providing exceptional customer service and support.
  • Excellent communication skills with the ability to interact effectively with clients and colleagues.
  • Proven track record of building and maintaining positive relationships with customers.

    • Problem-Solving Skills:

  • Analytical mindset with the ability to identify and resolve complex technical issues efficiently.
  • Resourcefulness in finding creative solutions to challenges encountered in the field.
  • Strong attention to detail and accuracy in problem diagnosis and resolution.

    • Team Collaboration:

  • Ability to work collaboratively with cross-functional teams, including sales, engineering, and customer support.
  • Willingness to share knowledge and expertise with colleagues to foster a culture of continuous learning and improvement.

    • Adaptability and Flexibility:

  • Capacity to thrive in a fast-paced, dynamic work environment.
  • Willingness to travel frequently within the assigned region and occasionally outside the region as needed.
  • Flexibility in work hours to accommodate client needs and service demands.

    • Safety Consciousness:

  • Commitment to adhering to all safety protocols and procedures to ensure a safe working environment for oneself and others.
  • Knowledge of health and safety regulations applicable to field service activities.

    • Organizational Skills:

  • Ability to manage time effectively and prioritize tasks to meet service deadlines.
  • Strong organizational skills with meticulous attention to detail in documentation and reporting.

    • Continuous Learning and Development:

  • Eagerness to stay updated on the latest technological advancements and industry trends relevant to the role.
  • Willingness to pursue additional training or certifications to enhance skills and knowledge.

    • Qualifications Required:

    BE / B.Tech in Mechanical or Electrical Stream with at least 3 years of experience in similar field and industry.

    Diploma in Mechanical or Electrical Engineering with at least 5 years of experience in simialt firled and inductry.

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