customer relationship executive - Irinjalakuda, India - GJ INFOTECH (P) LTD

Description

Company Overview

GJ Infotech Pvt Ltd is a Thrissur-based software company established on September 22nd, 2001. We specialize in providing ERP software solutions for educational institutions as well as ERP systems for manufacturers and traders. With a team of dedicated employees, we are committed to delivering excellence in our products and services.

Job Overview

We are seeking a highly motivated Customer Relationship Executive to join our team at GJ Infotech Pvt Ltd. As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with our clients. You will serve as the main point of contact for our clients, addressing their inquiries, resolving any issues, and ensuring their satisfaction with our products and services. This is a full-time position based in Irinjalakuda, Kerala, India.

Qualifications and Skills

• Bachelor's degree i
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in using CRM software
• Familiarity with the software industry
• Ability to work independently and as part of a team

Roles and Responsibilities

• Build and maintain strong relationships with clients
• Serve as the main point of contact for client inquiries and concerns
• Address client issues and resolve them in a timely manner
• Ensure client satisfaction with our products and services
• Collaborate with internal teams to track and monitor client projects
• Provide regular updates and reports on client accounts
• Identify opportunities to upsell or cross-sell additional products and services
• Stay up-to-date with industry trends and competitor activities