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- Experience on DWDM, Fiber, SDH, OTN, EOSDH technology.
- Equipment/tools: Ciena, Infinera, Tejas, Adva, Tyco and Jira
- 24x 7 Transmission NOC operations and Service Assurance
- 24X 7 Transmission equipments ( Tejas, Ciena, Infinera, ADVA and Tyco) monitoring and troubleshooting.
- 24x7 Dark fiber network and Infra monitoring and troubleshooting
- The role is responsible for network operations and maintenance.
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct vulnerability assessments for networks, Servers, applications, and operating systems
- Conduct network security audits and scanning on a predetermined basis.
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
Sr Customer Service Executive - Pune, India - Tata Communications
Description
Job Description
Role: Sr Customer Service Executive - Network Operations & Support
Years of Exp: 3-5
Education: Graduate and/or equivalent experience.
Location: Pune
Shift:24*7
Roles and Responsibilities:
Additional Skills: