Call Quality Analyst - Bengaluru, India - MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED

    MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED
    MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED Bengaluru, India

    1 week ago

    Moneylicious Investments And Consulting Services Private Limited background
    Full time
    Description

    A Furniture Ecommerce Company based out of Koramangala , Bangalore is looking for Call Quality Analysts for their Customer Support Team

    Qualification:

    1.1 Year of Quality Analyst experience.

    2.Outstanding written and verbal communication.

    3.Excellent problem-solving and issue resolution and Analytical skills.

    Job Description:

    1.Perform call/email/chat monitoring and responsible for assessing the quality of the performance of our associates who deal with our existing and potential customers.

    2.Use a quality monitoring data management system to compile and track performance at team and individual level.

    3.Ensure that Standard Operating Procedures (SOPs) are always followed to deliver consistent service internally and to all customers .Actively look for improvements to enhance the customer's experience.

    4.Identify and give constructive feedback on agent shortcomings in soft skills and process knowledge.

    5.Auditing calls based on set parameters and CTQs.

    6.Hygiene audits to ensure that there are no deviations from the process.