Customer Service Executive-SBI - Bengaluru, India - Nexus Hire

Description

Qualification: AnyGraduateCandidateshould be fluent in English andHindiAdhar cardmandatoryPan cardmandatory

6 Daysworking

Worktime 9.30am6.30pmSunday fixedOffWork from Office(Shivaji NagarBangalore)CTC :Upto 20000/ permonthTake Home :15429/ permonthQuarterlyBonus :3744

Overview:

TheCustomer Service Executive at SBI plays a crucial role in ensuringcustomer satisfaction and loyalty. They are the primary point ofcontact for customers handling inquiries resolving issues andproviding information about SBIs products and services. This roleis essential in maintaining a positive and professional image ofthe bank.

KeyResponsibilities:

• Assisting customerswith account inquiries transactions and issueresolution.
• Providing information on variousbanking products and services.
• Handlingcustomer complaints and escalations in a professional andempathetic manner.
• Processing customer servicerequests promptly and accurately.
• Identifyingopportunities to upsell or crosssell bankingproducts.
• Maintaining customer records andaccount information.
• Ensuring compliance withbanking regulations and policies.
• Participatingin ongoing training and developmentprograms.
• Contributing to the improvement ofcustomer service processes andprocedures.
• Collaborating with otherdepartments to resolve customerissues.

RequiredQualifications:

• Bachelors degree in arelated field or equivalent workexperience.
• Prior experience in customerservice or banking industry.
• Excellent verbaland written communication skills.
• Strongproblemsolving abilities and decisionmakingskills.
• Customeroriented with a focus ondelivering highquality service.
• Ability tomultitask and work efficiently in a fastpacedenvironment.
• Proficiency in using relevantcomputer applications and systems.
• Adaptabilityto handle diverse customer interactions andissues.
• Knowledge of banking products servicesand regulations.
• Good understanding of customerrelationship management principles.
• Ability towork well in a team and collaborateeffectively.
• Attention to detail and accuracyin handling customer data.
• Strong ethics andintegrity in dealing with sensitive customerinformation.
• Willingness to work flexible hoursincluding weekends and holidays.
• Proactiveapproach to continuous learning andselfimprovement.

communication,adaptability,customerservice,communication skills,customersatisfaction