International Voice Process - Noida, Delhi - confidential

    confidential
    confidential Noida, Delhi

    6 days ago

    Full time
    Description

    Job description:

    Job Title: International Voice Process

    Location: Noida, Delhi

    Key Responsibilities:

    • Handle inbound and outbound customer calls.
    • Provide resolutions to customer queries and complaints in a professional manner.
    • Accurately document all interactions and maintain records in the CRM system.
    • Follow up on customer requests to ensure complete satisfaction.
    • Adhere to quality standards and meet performance metrics

    Eligibility Criteria:

    • Graduate (any discipline).
    • Minimum 6 months of experience in an international voice process.
    • Excellent verbal and written communication skills in English.
    • Strong customer service orientation, proactive problem-solving skills.
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International voice process