Account manager - Mumbai - confidential

    confidential
    confidential Mumbai

    4 days ago

    Full time
    Description

    Adobe is seeking a results-driven Account Manager to manage and grow strategic customer relationships across our SaaS and digital solutions portfolio. This role is pivotal in driving customer retention, upselling, and cross-selling initiatives. As a trusted advisor, you will partner closely with clients to align Adobes solutions to their business needs, ensuring long-term value realization and sustained revenue growth.

    Key Responsibilities

    • Serve as the primary point of contact for assigned accounts, building strong and trusted client relationships.
    • Drive customer retention and ensure timely renewals across all assigned accounts.
    • Identify and execute upselling and cross-selling opportunities to expand account value.
    • Leverage customer insights and data to maximize adoption and deliver measurable business impact.
    • Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Support) to deliver seamless customer experiences.
    • Monitor key SaaS metrics (e.g., CSAT, adoption rate, renewal health) and take proactive steps to mitigate risks.
    • Prepare and deliver executive-level presentations, business reviews, and solution roadmaps.
    • Manage multiple complex accounts simultaneously with a high level of organization and autonomy.
    • Act as a strategic advisor, deeply understanding client goals and helping translate those into actionable outcomes using Adobe's offerings.

    Required Skills & Qualifications

    • Minimum 6+ years of experience in Account Management, Customer Success, or Renewal Sales, preferably in a SaaS or digital solutions environment.
    • Demonstrated track record of achieving or exceeding revenue targets, particularly tied to renewals and upsell/cross-sell initiatives.
    • Strong understanding of customer lifecycle management and key performance indicators (e.g., CSAT, churn, product adoption).
    • Excellent relationship-building and stakeholder management skills, with experience working with senior executives.
    • Strong commercial acumen and analytical thinking to uncover account growth opportunities.
    • Proficiency in using CRM systems (e.g., Salesforce) and analytics/reporting tools.
    • Exceptional verbal and written communication skills, including the ability to deliver compelling presentations.
    • Self-starter with a proactive, organized, and collaborative approach to account management.
    • Bachelors degree required; MBA preferred.
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