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- Job Description:
The Senior Incident Manager is responsible for leading the resolution of critical incidents and ensuring the stability and reliability of IT services.
This role involves managing high-severity incidents, collaborating with cross-functional teams, and driving process improvements to minimize downtime and enhance customer satisfaction.
- Key Responsibilities:
Manage major incidents (P1/P2) to ensure timely resolution and minimal business impact.
Act as the central point of contact during high-severity incidents, coordinating with technical teams, stakeholders, and vendors.
Drive the incident resolution process, including identification, escalation, troubleshooting, and closure.
Provide clear and timely communication to stakeholders, including senior management, during incidents.
Deliver post-incident reports with root cause analysis, impact assessments, and preventive recommendations.
Ensure effective collaboration and alignment with incident, problem, and change management processes.
- Requirements:
ITIL v4 Foundation certification (mandatory).
Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.
Strong analytical and problem-solving abilities to drive swift incident resolution.
Exceptional communication and stakeholder management skills.
Able to work under pressure and manage multiple priorities in a fast-paced environment.
Familiarity with monitoring and alerting tools (e.g., Splunk, Dynatrace, Nagios, PagerDuty).
Critical Incident Resolution Specialist - Chennai - beBeeCommunication
Job title: Senior Incident Manager
Description
Incident Management Specialist
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