Marketing Manager - Mumbai, India - T&N Business Services Pvt. Ltd

Description

Job Summary:

Organize and oversee the daily Marketing Operations to ensure the business is well-coordinated and performing efficiently as well as effectively

Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration

Work closely with stake holders (Offshore & Onshore) to plan and manager the overall business

success strategy

Key Responsibilities:

Accountable for meeting key business metrics like Productivity, Quality, SLA, etc.

Defining measures of success of each process and track it to showcase the performance of the overall team.

Liaise with superior to make decisions for operational activities and set strategic goals

Collaborate with the leadership team to build an environment of collective responsibility and accountability

Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

Translate business requirements and hypotheses into analyses and insights to aid business decision making

Regularly evaluate the efficiency of business procedures according to organizational objective and apply improvements

Oversee customer support processes and organize them to enhance customer satisfaction

Evaluate overall performance by gathering, analyzing, and interpreting data and metrics

Play a leading role in driving career progression of the team

Requirements and Key Skills:

Through knowledge of Digital Marketing

Excellent organizational and leadership abilities

Outstanding communication and interpersonal skills

Experience in Project management

Qualifications & Experience

Bachelors degree in Business Administration, Marketing, Computer Science, management

information systems, or related discipline, MBA is preferred

10+ years of overall experience with minimum 3+ years of people management experience

Experience in handling a large team of members