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    Training Consultant - Bengaluru, India - Smiths Detection

    Smiths Detection
    Smiths Detection Bengaluru, India

    6 days ago

    Default job background
    Full time
    Description
    About Us

    Smiths Detection , part of Smiths Group , is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place -

    Job Description

    A critical position in the global training department's ability to deliver a successful Service in the UK and worldwide, the incumbent will collaborate with a complex breadth of global stakeholders internally and will have regular contact with our customers. The role holder will need to support the delivery of the Global Training Strategy and incorporate this into innovative training delivery methods.

    This role holder supports the Training Analysis, Design, Delivery and Assurance pillar of the Global Training and Documentation department. This role involves delivering all instructor led training activity required for our customers both internal and commercially. The role holder will be proficient in their own technical skills but be an experienced trainer demonstrating an ability to operate independently creating and delivering learning solutions from concept through to assurance of customer satisfaction.

    The role holder will directly support and advise the Senior Manager responsible for Instructor Led Training who sits on the Global Training and Documentation Senior Management Team (SMT). This role will lead in Training planning, including scheduling complex global training requirements in multiple geographic regions and across developing markets ensuring they align with the groups global standards and policies.

    The main role is Training Consultant for Global Training and Documentation Team but due to the extensive experience of the post holder the incumbent will be asked to provide support more broadly by coaching and mentoring of more junior trainers

    Duties & Responsibilities

    Responsibilities-

  • Conduct training events (e.g. for customer technicians, PDM, Programs, P&T, Service, Sales, technicians of agencies) in English, if necessary also in other common foreign languages, in accordance with the Global training plan in a target group-oriented manner. Ensure efficient and effective processing.
  • Develop and design training material (e.g. presentations, videos, handouts), taking into account didactic aspects. Consideration of standards, rules and regulations such as SD Style Guide, SD Service Concept. Ensure system storage of the completed documents.
  • Develop training programmes (e.g. agenda, method, framework conditions). Independently research and prepare the necessary content. Participate in project meetings.
  • Provide support as needed including developing training material, conducting training with regard to products from other locations.
  • Conduct T3 training for new trainers (internal trainers and external training providers).
  • Collaborate with Technical Writers, Service and Products & Technologies on diagnostic strategies and troubleshooting guides.
  • Evaluate feedback from training events for improvements to training materials and technical documentation. Maintain proactive communication with Technical Authors and Technical Service.
  • Support in the creation of immersive and digital training solutions for multiple sectors with differing requirements.
  • Ensure multiple contracts are delivered on time, within budget and delivering a 100% accurate learner's journey.
  • Provide advice and guidance in the Training Needs Analysis requirements stages of training development and liaise with customers to ensure accuracy in the portrayal of their requirements.
  • Champion the information flow for process improvement and quality information in UK and other countries where relevant.
  • Demonstrate early career stage leadership skills, working with the Global Training Director and the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Director's targets.
  • Establish and maintain exceptional relationships with Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business.
  • Provide consultancy to others in the creation and implementation of instructor led training.
  • Provide knowledge of the commercial application of Training, Education or Instructional Design demonstrating awareness of emerging technical trends.
    • The Individual

    Skills and Experience-

  • Technical educational qualifications in a related subject are not required but is desirable.
  • Able to respond in a timely way to global staff from different time zones.
  • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Individual must be proficient in MS Office applications.
  • Ability to handle stressful situations and adapt to changing priorities.
  • The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
  • The ability to act as a role model to others, monitoring progress on objectives and behaviours and coaching others for success.
  • The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
  • The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to
  • support the organisations commercial success.
  • The ability to engage, challenge and work effectively with others.
  • The ability to build an effective network of relationships both internally and externally, understanding their customers' needs.
  • Willing and able to identify and support change and continuous improvement in own and wider business environment.
  • Support with the conception and design of material for SD-Online courses.
  • Participation in the development of new training concepts (electronic training material, training videos).
  • Responsibility for security and equipment of training facilities (update, upgrade, repair of equipment).
  • Demonstration of equipment for clients and other stakeholders.
  • Supervision of site (SAT) and factory (FAT) acceptance tests. 3.
  • Plan and execute a variety of parallel, common customer projects.
  • Analyse enquiries with regard to timeframe and technical realisation possibilities.
  • Check interim results on the basis of milestones in the project process (e.g. software demo day) and, if necessary, review them.
  • If necessary, clarify corrective measures with the internal client and adapt them to the project status and process.
  • Initiate or independently carry out error analyses or project-specific configurations.
  • Answer enquiries and provide technical support to program/product management to the service department. This should be after delivery, during the installation phase as well as during the operation of the systems. Administration of the ticket system of the application department (tenders/enquiries, configuration projects, software projects).
  • Delegate support requests and project configurations to the team or carry them out yourself (hardware and software).
  • Provide hardware and software support.
  • Create effort/schedule estimates.
  • Follow up support requests until completion, escalate, if necessary, document results.

    • Diversity & Inclusion:

    We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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