Network Operations Center Engineer - Ahmedabad
17 hours ago

Job description
Job SummaryWe are looking for a skilled L2 NOC Engineer to monitor network performance, troubleshoot technical issues, and ensure seamless network operations.
The role involves handling escalations, resolving complex incidents, coordinating with internal teams and vendors, and ensuring adherence to SLA commitments for network availability and performance.
Key ResponsibilitiesMonitor system and network performance and proactively troubleshoot issues.
Handle escalated technical incidents and ensure timely resolution.
Manage escalation processes and coordinate with Level 3 teams or vendors when required.
Ensure compliance with SLAs for incident response, resolution, and reporting.
Troubleshoot complex network, server, and application-related issues beyond L1 scope.
Conduct root cause analysis (RCA) and provide preventive solutions for recurring issues.
Coordinate with internal teams, field engineers, and third-party providers.
Liaise with telecom partners such as Airtel, VIL, TTSL, TCL, GFGNL, etc.
Ensure proper incident closure with detailed reports including Reason for Outage (RFO).
Required Skills & Competencies
Minimum 2+ years of hands-on experience with network hardware including routers, switches, firewalls, and wireless controllers.
Strong experience in Metro-E/WAN network troubleshooting.
Expertise in MPLS IP network configuration and troubleshooting on multi-vendor platforms.
Experience supporting L2/L3 IP/DATA network issues and customer VPN solutions.
Knowledge of IP/MPLS network design and implementation.
Familiarity with routing & switching devices from Nokia (7750), Cisco, Huawei, and Mikrotik.
CCNA (Routing & Switching) certification preferred.
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