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- Managing 24/7 production support team (L1, L2) in Banking domain.
- Closely work with Dev teams.
- Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report
- Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems.
- Perform deep-dive analysis for all major incidents, coordinating with all support teams, Infra teams to identify root cause in both Application and Infrastructure areas.
- Experience in Executing continuous service improvement plan, monitoring, process improvement and automation.
- Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities.
- Experience in managing Capacity Monitoring, Server Patching (Production environment).
- Experience in managing Bank wide DR, BCP coordination / scheduling.
- Good communication skills and stakeholder management.
- Follow the standards of the Bank
SRE Production Support - Hyderabad, India - Unison Consulting Pte Ltd
